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Urban Management

The CCID works tirelessly to provide a clean, attractive and risk-reduced urban environment in the Cape Town Central City for all to enjoy.

The four-person, full-time CCID Urban Management department’s function is to deliver top-up services to those of the CBD’s primary service provider, the City of Cape Town.

This is enabled through a collaboration between the CCID’s full-time staff (two supervisory managers and two full-time precinct managers), cleaning contractor J&M Cleaning Services and Straatwerk (an entry-level skills training NGO). These entities work together to give the CCID capacity to meet urban management needs as they arise, so that it can manage, maintain, improve and optimise the look, feel and functionality of the Cape Town Central City for all the stakeholders who use or pass through it on a daily basis.

Precinct managers walk the beat daily, observing changes within the urban environment, acting as intermediaries between the public and private sectors, and communicating with retailers and property owners. They also coordinate the CCID’s maintenance and cleaning teams to remedy even the smallest defects. The range of responsibilities include the removal of illegal dumping and graffiti, cleaning drains and channels that could flood in winter, and weeding, spraying and pruning trees to ensure green spaces look neat.

An upskilled road maintenance team consisting of six members from Straatwerk also attends to repairs to damaged pavement surfaces, minor potholes, damaged signage and road-marking painting.

Our teams conduct proactive hotspot cleaning and check for streetlight outages and other malfunctions. They address defects in house where possible, or pass the details to the relevant City department.

Our cleaning contractors, J&M Cleaning Services, provides close to 60 cleaning staff who scour the CBD’s streets day and night. The overnight cleaning shift starts work at 20h00 and ensures that by the time they knock-off, at 05h00 the following morning, all nighttime debris is cleared away before office workers return to the CBD.

The CCID’s collaboration with Straatwerk creates work opportunities for around 300 individuals each year. Straatwerk provides an organisational environment specifically tailored to aid people living on the street to establish routines, accept varying degrees of responsibility, organise their personal official documentation and be contactable by telephone. By fulfilling each step of these responsibilities, the person becomes more employable and can be lifted above their present circumstances. Besides adopting responsible lifestyle choices, these individuals are then presented with skills-training opportunities and connected to the broad network of upliftment NGOs throughout the city.

Meet the Urban Management team.

Meet some of the Straatwerk and J&M Cleaning members from our 2015 Clean Campaign.