24HR emergency NUMBER: 082 415 7127 report an incident

City to phase in Level 4 operations

City to phase in Level 4 operations

by City of Cape Town
3 May 2020

As of 1 May 2020, South Africa has moved to Level 4 containment stage in the response to COVID-19 pandemic. The City of Cape Town is phasing in allowable operations within Level 4 of the COVID-19 lockdown period.

Until further notice, customers are advised to assume that a customer contact office remains closed until stipulated otherwise. Facilities that are not already open, including customer facilities such as revenue offices or motor vehicle licencing offices, may not open until a risk assessment is concluded as per the new regulations issued on 30 April 2020 by the Minister of Co-operative Governance and Traditional Affairs and the Minister of Employment and Labour respectively.

Until further communication over the coming week, the City advises customers to please continue to make use of all online and telephonic service options.

Call centre

For all general queries:

City’s drop off sites remain closed to the public

Only registered businesses with valid permits are allowed to use City drop off facilities. During this time, residents are encouraged to please stockpile their clean, dry recyclables until public access to City drop off facilities resumes.  Please do not dispose of your recyclables in your general waste bins. Recyclables are often bulky in nature and take up valuable space in landfills, and the added volumes also place pressure on the refuse collection services.

Where possible, residents are also encouraged to practice home composting. For more information, please



For faults and emergencies please send an SMS to 31220 or email power@capetown.gov.za or faultreport.centre@capetown.gov.za. The fixing of individual streetlights will also be phased in again over the next few weeks. During the Level 5 lockdown, teams primarily focused on emergency work, outages and fixing streetlights on major routes. Supply and backlogs might affect operations.

The reading of residential credit meters on site will only be done at lower COVID-19 levels. Customers will continue to be billed on estimates. However, customers are encouraged to register for e-Services and manually submit meter readings. Customers may also send a photo of the meter reading by email to Electricity.MeterReading@capetown.gov.za or phone 021 444 6286/8432/8478/1554 or 0860 103 089.

The City’s e-Services platform allows customers to:

  • submit water/electricity readings
  • pay accounts online
  • view current account and account history
  • apply to receive accounts via email
  • log service requests

To register for e-Services visit: online e-services portal

To switch to a prepaid meter in future, please see: http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Electricity/Apply-for-a-prepaid-electricity-meter

For invoices and account payments

Billings are being based on estimations. Estimations are being done over the lockdown period and compared to the same period of consumption in 2019. If in doubt, please pay an equivalent amount to the previous month’s invoice. Customers may request an invoice via email to copy.invoice@capetown.gov.za

For account payments

  • Online banking and www.Easypay.co.za or www.payCity.co.za
  • EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
  • Checkers, Pick n Pay, Shoprite, Spar and Woolworths
  • Use the City’s online e-services portal
  • Via ATM, contact your bank to add the City as an ATM beneficiary

For information on how to apply for indigent relief, please send an email to indigent.relief@capetown.gov.za or visit www.capetown.gov.za/indigentbenefits

For COVID-19 financial offerings please visit www.capetown.gov.za/coronavirus for more information.

For building plan, land use and development applications

The construction industry, residents, government departments and professionals can continue to submit building plans, and development and land use applications via the City’s e-Services platform during the national lockdown period.

This online portal offers several advantages:

  • Submissions can be made 24/7
  • Submissions can be made from anywhere in the world, be it from your study or another country
  • Applicants can monitor and track the progress/status of their applications at any time from any place
  • It enables instant electronic communication between the City and the applicant during the assessment process

Those who have not yet registered for, or activated this service, can do so by clicking on this link: How to Register for e-Services and submit an application using the Development Application Management System (DAMS)


Residents are encouraged to submit water-related service requests, including burst mains, no water at a property, stolen meters and sewer blockages/overflows, using the following channels:

Issued by: Media Office, City of Cape Town
Media enquiries: Greg Wagner, Spokesperson to the Executive Mayor, Cell: 072 623 4499, Email: Greg.wagner@capetown.gov.za (please always copy media.account@capetown.gov.za)

Tags: COVID-19 coronavirus City of Cape Town